Free Ground Shipping On All Orders $60+

 

Flat Shipping Rates*

·         Orders totaling $60.00 or more will ship via FedEx Ground (Continental US) for free.
·         FedEx Ground - $6.95
·         FedEx 2-Day - $9.95
·         FedEx Standard Overnight - $19.95
·         FedEx Ground Canada - $29.95 (recipient is responsible for any duties/taxes)

* Large orders over $100 are subject to a higher shipping rate and require signature upon delivery

Unfortunately, due to FedEx limitations, we are unable to ship to AK, HI, territories, APO/FPO, or P.O. Boxes.

Order Processing

·         Orders submitted by 2:00 pm EST will typically ship out the same day (with the exception of weekends and holidays).
·         Orders submitted after 2:00 pm EST will ship the next business day.
·         Orders submitted on Friday after 2:00 pm, Saturday, or Sunday will ship the following Monday.
·         Some items may require one additional business day for processing.

Overnight & 2-Day Deliveries

·         IT’SUGAR does NOT process orders on Saturday or Sunday.
·         Saturday delivery is only available with selection of Priority Overnight with Saturday Delivery for an extra fee. Orders must be submitted by 2:00 pm EST that Friday.
·         Overnight orders placed on Thursday after 2:00 pm EST or Friday without Saturday Delivery upgrade will not be delivered until Monday.
·         Please reference the below chart to see when your 2-Day Delivery will arrive.

FedEx 2-Day Delivery Times

If you placed your order on...

Your order will arrive on...

Monday before 2 PM

Wednesday

Monday after 2 PM

Thursday

Tuesday before 2 PM

Thursday

Tuesday after 2 PM

Friday

Wednesday before 2 PM

Friday

Wednesday after 2 PM

Monday

Thursdays before 2 PM

Monday

Thursdays after 2 PM

Tuesday

Fridays before 2 PM

Tuesday

Fridays after 2 PM

Wednesday

Saturday/Sunday

Wednesday

FedEx Ground Delivery Times

  • For expected arrival date, reference the below map.
  • FedEx Ground Service does not guarantee a time-specific delivery. Please select 2-Day or Overnight delivery for time-sensitive orders.

Tracking Information

  • Once your order has been processed, you will receive a confirmation e-mail with your FedEx tracking number. Please allow 24-48 hours for this number to become active.

For any questions regarding your IT’SUGAR order please e-mail us at customerservice@itsugar.com or call us toll-free at 1.877.385.0833.