Have questions, comments or suggestions about your IT’SUGAR experience? We can help! But, we can’t help you if you’re a sour puss, you don’t get that Sugar Babies aren’t real babies, or if you have a jawbreaker stuck anywhere it’s not supposed to be. Email us! Our hours of operation are Monday - Friday, 8:00 AM ET - 5:00 PM ET. Customerservice@itsugar.com - please make sure to include your order number.