At IT’SUGAR, your satisfaction is important to us! However, due to the nature of our products, we maintain the following strict return and exchange policy:
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All sales are final on edible items once opened.
For health and safety reasons, we cannot accept returns or exchanges on any opened or partially consumed food items. -
No returns or exchanges are accepted on non-edible products, including but not limited to:
apparel, plush/pillows, collectibles, toys, and novelty items. -
Unopened edible products may be eligible for a return or replacement only in the case of damage, defect, or fulfillment error reported within 7 days of delivery.
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Proof of purchase is required for all return or replacement requests.
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Shipping and handling charges are non-refundable.
