FREQUENTLY ASKED QUESTIONS
How do I sign up?
Interested guests can sign up by visiting itsugar.com/pages/loyalty or scanning the QR code in IT’SUGAR stores.
How do I check my points balance?
You can check your points balance at any time by clicking here or by asking an IT’SUGAR associate at checkout. The point balance will also be displayed on every IT’SUGAR receipt from an in-store purchase.
Can I earn points on my online purchases?
At this time customers can only earn points on in-store purchases.
Do points expire?
Yes, points will expire twelve (12) months after the calendar month in which such Point were earned. For example, if you earn Points on July 15, 2024, they will expire on August 1, 2025.
How do I redeem my points?
To redeem points, provide your IT’SUGAR HIGH CLUB email address or phone number and we can retrieve your account and redeem the reward once confirming you have sufficient points.